What Clients Say
After Working With Us

The transcription handles Cantonese properly — not just the common words, but the site-specific terms we use for different concrete grades and fixing types. Before this, my site notes were going home handwritten and taking an hour to type up. Now the structured record is ready by the time I reach the office.

What I appreciated most was the written scope document before anything started. I have worked with tech vendors before who changed what was included halfway through. Here, when we wanted to add vocabulary for a new development type, there was a proper process — it was quoted, agreed, and done. No surprises.

We used the template library for the healthcare vertical. The consultation phase was thorough — they asked about how our team documents patient interactions, what terminology creates confusion, and what we had already tried. The reference handbook at the end was dense but genuinely useful. A few template elements needed adjustment after the pilot, which they handled without fuss.

We had already run a small AI pilot for warehouse documentation, but had no one to maintain it when the accuracy started drifting. Yuen Horizon took over the managed operations and brought it back to baseline within the first quarter. The monthly report goes directly to our COO — he can read it without needing a tech explanation.

We used the education services template library to standardise how our coordinators document student progress. The sample datasets were a good starting point — not perfect for our context, but close enough that the tailoring phase was relatively quick. The team briefing session for our staff was handled patiently. Teachers are not always comfortable with these tools, and that was acknowledged properly.

In financial services, the data handling question comes before any conversation about capability. Yuen Horizon provided their data processing agreement before we had to ask for it, and it references the PDPO directly rather than adapting a European template. That made the internal approval process significantly shorter. The template deployment itself was straightforward once governance was cleared.