Our Services
Three Services.
Each with a Clear Scope.
Voice transcription for field teams. Ongoing managed operations. Industry-specific template deployment. All priced in HKD, all with documented scope.
Back to HomeOur Methodology
How We Approach Every Engagement
Yuen Horizon treats every new engagement as a scoped project — not an open-ended relationship. Before any work begins, we establish what is being done, who is responsible for what, how performance will be measured, and what the deliverables look like at the end.
This applies whether you are a property management firm using our transcription service monthly, an organisation with a completed AI pilot needing managed operations support, or an established firm selecting a starting framework from our template library.
Scope First
Written scope document agreed before any work commences.
Baseline Measurement
Performance documented at start so progress is genuinely measurable.
Team Orientation
Field staff briefed on system behaviour before deployment.
Documented Handover
Reference handbook and configuration records provided at close.
Service 01
Voice Transcription Service for Field Teams
A mobile-friendly transcription service used by inspectors, surveyors, and field technicians to capture site observations as spoken notes that are converted to structured records. The system supports Cantonese, Mandarin, and English with clear speaker separation. Includes vocabulary customisation for trade-specific terminology and a monthly review of accuracy.
Key Benefits
- Cantonese as primary input with Mandarin and English support
- Speaker separation for multi-person site discussions
- Trade-specific vocabulary configuration (construction, property, facilities)
- Monthly accuracy review with written report
- Structured record output suitable for internal reporting
Engagement Process
- 1Vocabulary consultation — we work with your team to capture trade-specific terminology and common site phrases
- 2System configuration — vocabulary is loaded, speaker profiles set up, and the system is tested against real recordings
- 3Field team orientation — briefing session covering how to record, what to expect, and how to flag issues
- 4Monthly review — accuracy evaluation, vocabulary additions, and a written summary
Monthly Fee
HK$1,480
Onboarding
2–3 weeks
Service 02
Managed AI Operations Service for Pilot Projects
A managed service for organisations that have completed an AI pilot and would like ongoing operation and tuning support. Scope includes scheduled model evaluation, drift monitoring, incident response, documentation updates, and a monthly written report for the sponsoring executive. Delivered as a quarterly subscription with clear scope and change pathways.
Key Benefits
- No internal machine learning team required
- Monthly executive report in plain language
- Drift monitoring with proactive tuning response
- Named incident response contact during working hours
- Quarterly subscription — clear scope and change pathways
Engagement Process
- 1Pilot review — we assess your completed pilot's documentation, data, and current performance baseline
- 2Handover and scope agreement — responsibilities are documented; monitoring parameters set
- 3Ongoing monitoring — scheduled evaluation, drift alerts, and incident response throughout the quarter
- 4Monthly report delivery — written summary for the sponsoring executive, including recommended actions
Quarterly Subscription
HK$2,780
Engagement Start
After pilot review
Service 03
Industry-Specific AI Template Library Deployment
A curated deployment of AI templates configured for a specific industry — property management, private healthcare, education services, logistics, or financial services — including sector-appropriate evaluation criteria, sample datasets, and deployment guidance. Scope covers industry consultation, template tailoring, pilot rollout, and a reference implementation handbook.
Key Benefits
- Five Hong Kong industry verticals supported
- Sector-appropriate evaluation criteria included
- Sample datasets drawn from HK market conditions
- Reference implementation handbook delivered at close
- Appropriate for established mid-market firms
Engagement Process
- 1Industry consultation — understanding your workflows, data sources, and internal documentation standards
- 2Template tailoring — configuring the library to your terminology and evaluation criteria
- 3Pilot rollout — deploying in a contained context with your team for a measured review period
- 4Handbook delivery — reference implementation handbook handed over with all configuration details
Per Engagement
HK$4,580
Typical Duration
8–12 weeks
Choosing a Service
Which Service Fits Your Situation
Use this comparison to understand which engagement model is most appropriate for your organisation's current position.
| Consideration | Voice Transcription | Managed Operations | Template Library |
|---|---|---|---|
| Best starting point | Field teams capturing site notes | After a completed AI pilot | No prior AI deployment |
| Internal AI team needed | No | No | No |
| Monthly cost (HKD) | $1,480 / mo | $2,780 / qtr | $4,580 / engagement |
| Ongoing or one-time | Ongoing monthly | Quarterly subscription | One-time engagement |
| Documentation handover | |||
| Cantonese support | |||
| Onboarding time | 2–3 weeks | Pilot review period | 8–12 weeks |
Not sure which applies? Contact us and we'll advise based on your current situation.
Across All Services
Professional Standards We Apply
PDPO-Aligned Data Handling
Data processing agreements written against Hong Kong's Personal Data (Privacy) Ordinance. Voice recordings not used for training without written consent.
Documented Performance
Every engagement starts with a baseline. Progress is measured against that baseline — not industry averages or vendor benchmarks.
Written Scope Agreements
No work begins without a signed scope document. Change requests follow a documented process with your agreement before implementation.
Plain Language Reporting
Reports are written for operations managers and sponsoring executives, not for data analysts. Technical detail is available on request, not the default.
Named Client Contact
Every active client has a named contact who understands their configuration and team context. Not a ticketing system — an actual person.
Full Handover at Close
Configuration records, evaluation summaries, and reference documentation are handed over in full at the conclusion of each engagement.
Discuss Your Needs
Not sure which service fits your situation?
We'll help you identify the right starting point during an initial consultation — no commitment required.
Start the Conversation